Privacy Policy

1. Information We Collect

We collect information you provide directly: name, email address, phone number, company details, and any messages you submit through our contact or enquiry forms. When you place an order, we collect billing and shipping information necessary to fulfil that order.

We automatically collect certain technical data when you visit our site, including IP address, browser type, device information, and pages visited. This helps us monitor performance and improve our service.

2. How We Use Your Information

We use your information to respond to enquiries, process orders, deliver services, send administrative communications, and improve our website. We may also use aggregated, anonymised data for analytics and reporting.

3. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist us in operating our website and fulfilling orders (e.g., hosting, payment processing, email delivery). These providers are bound by confidentiality agreements.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, or delete your personal data. You may also object to certain processing activities. To exercise these rights, contact us at privacy@formalize.biz.

6. Contact

If you have questions about this policy, please reach out to privacy@formalize.biz.